HEAR WHAT OUR CLIENTS HAVE TO SAY...
- 2023-01-11Encore did an amazing job assiting restoring a historical theatre on a limited budget.Jesse C.
- 2017-05-09When it comes to home theater these guys are among the most knowledgeable guys in Portland. But, that's now why I love this place.Steve B.
- 2020-08-20The REL S510 has made a phenomenally positive impact on my audio experience.Jim H.
- 2022-08-08The whole team at Encore is superb, from the folks who designed our whole home AV system through the techs who installed and updated it through the last six years.G
- 2018-04-02Excellent product line. Responsive service calls when I have a problem with a glitch or a needed update. Fun, upbeat guys.Jamey H.
- 2020-08-20Our experience with Encore Audio/Video has been excellent! They listened to not only what we wanted but to what we could afford.Karen G.
- 2022-07-19They have always delivered on the best gear and superior service. Our latest project was an entire update to our newly remodeled beach house.Jessica T.
- 2017-09-06The team at Encore Audio Video are super helpful and knowledgeable. I would highly recommend them.Scott R.
- 2020-05-14I went in with an idea of what I wanted and he was able to put all the pieces together with a few suggestions. 100% recommend using Encore.Matthew B.
- 2017-06-09Very knowledgeable; excellent customer service. Clark is awesome audiophileBrian T.
- 2021-12-10Very friendly and knowledgeable about my DVD player problem. Diagnosed the issue and replaced the old blue ray player.John C.
- 2023-05-12Excellent service with very knowledgeable and professional staff. 2016 was our first experience with encore, when we moved to our new home.David S.
- 2020-01-29Recently had another totally positive interaction with Encore. Clark and Vic are a pleasure to work with.Gary W.
- 2023-01-20Clark and Jeff listened to what I was trying to do, got to understand my priorities and budget, then helped me design a new system.Chuck E.
- 2017-01-16The staff is extremely passionate about sound and very knowledgeable. Encore stands by their products.Crystal G.
- 2021-04-24I highly recommend them as a top drawer enterprise that works diligently to ensure their customers are happy!Michael H.
- 2020-04-27Encore customer for the past 10 yrs. Professional customer service, Outstanding workmanship and their support is always very helpful. I would recommend...Christian G.
- 2022-11-10Oh, there will be more purchases in the future. And when there are, I will be making them at Encore.James G.
- 2018-04-09I ended up buying some additional equipment from them because their prices were very competitive, but the real value is their expertise.W C.
- 2018-07-17I have been doing business with this company for 20 plus years and they have always exceeded my expectations with phenomenal product knowledge and the install crew is fast and efficient, jobs well done!Michael O.
- 2017-08-13Clark and Jeff are the highest caliber service people with an extreme depth of knowledge about the products they sell.Kyle E.
- 2022-05-27Impressed with their knowledge, customer focus, and quality of system delivered.Brian B.
- 2020-03-05These guys are top notch. They are responsive and knowledgeable. We had some tricky requests and the answer was never no.Travis R.
- 2023-05-02I sincerely thank God for directing me to such a legitimate expert as Christina Robert, For her perfect trading techniques, I invested with the little $500 I...John F.
- 2019-03-25From the minute I walked in, I was greeted by a friendly staff going out of their way for my store experience. It continued with a no-pressure sale’s...Cephas P.
- 2020-07-19Possibly the best service experience we’ve ever had. The level of professionalism and perfectionism is unmatchable.Rania N.
- 2022-01-11Clark and the crew at Encore were invaluable in helping me set up my newly acquired house with high-quality audio/video throughout.Michael G.
- 2017-07-09His attitude was so refreshing and took me by surprise so I decided I would write some words that would give their future customers a glimpse into what kind of service they might get if they actually bought something from this store, Wow is all I can say, clark was great, I can't thank you enough.keith R.
- 2023-07-17Been using the Encore team for the past couple of years to upgrade my home. The sales team is courtesy, quick to respond and great to work with. The...Kari W.
- 2018-07-07I’m impressed with the team’s technical skills and commitment to quality. It’s great to be able to rely on Encore to fill in the gaps.Steve B.
- 2018-04-05Spent $$$$ on home audio/video/safety components, which have proven to be worth the investment!Mark D.
- 2021-08-26They did a great job determining which components we needed to replace and which could stay and then made sure everything worked perfectly after the installation.John K.
- 2017-05-11Their technicians also know their business and seem able to solve any problem I have hooking up gear and making it work.Avon M.
- 2018-06-30Superb place and friendly knowledgeable staff who aren’t frightened of selling something for $200 if it’s the right thing to do.J H.
- 2023-07-26Good work deserves a good recommendation, I appreciate the effort of Mrs. Rochelle Nelson in helping me work from home. Profits have been made weekly as she...Chamilion K.
- 2020-11-05Great support during and after purchase. Highly recommendedWill m.
- 2018-09-22These guys are amazing! This was my first foray into quality AV components.Rick K.
- 2018-11-30The quality of work done and result was excellentThey were more than happy to go into detailed discussions with me during the design process and supported me well afterwards.Thanks Clark and team!Richard R.
Clark and Jeff are the highest caliber service people with an extreme depth of knowledge about the products they sell. Exactly who you should be talking to if you want quality A/V.
Kyle Eckhart
Encore has been my go-to source for AV hardware, installation, advice, research, and both in-home and remote service for six years. Designers Clark von Trotha and Jeff Grove are friendly, customer-focused walking encyclopedias of information on home entertainment and home automation. Their technicians also know their business and seem able to solve any problem I have hooking up gear and making it work. I intend to continue doing business with Encore as long as I own a house.
- Avon Murphy
When it comes to home theater these guys are among the most knowledgeable guys in Portland. But, that's not why I love this place. Being an audiophile or a video geek is one thing, being a great business is another. Encore Audio / Video is both. Last week I went in looking for a $200 Audioquest Dragonfly DAC. They had been back ordered for several weeks. Proprietor Clark von Trotha went to his desk pulled out his own Dragonfly and offered it to me. A few weeks earlier I needed a subwoofer cable. Both Clark and Jeff Grove spent as much time with me and my $50 cable as they would have if I were buying $100K speakers. This is not because these guys hand nothing better to do. It is because they know that the $250 in purchases I have made in the past month have bought them a customer for life. They treated me with the same respect that they treat everyone who walks in the door. In doing so, they have guaranteed that when I buy my next system, whether it be with $2000 or $200,000, they will be the ones to sell it to me. That is because they respect every client and view us all as partners in our love of sound and images. I highly recommend Encore and I'm very glad I stumbled in.
- Steve Bilow
The staff is extremely passionate about sound and very knowledgeable. Prices might appear higher, but when balancing costs for the item and shipping, its the same as ordering from an online retailer. Encore stands by their products. The only drawback is their showroom is not as extensive as their actual inventory.
- Crystal Gupta
Very Knowledgeable;excellent customer service.
Brian Trafficante
I recently moved to Washington state, owned a $2500 streaming music player and my remote control was lost. My player was worthless unless I could get another remote. I checked the distributor and Encore Audio/Video was listed as a dealer for The Cocktail Audio X40 that I owned. I spoke with Clark, a very concerned professional store employee who said that he would order me the two remotes that I wanted. After our initial talk, he even called me back with an additional question. Since he told me that in order to help out he would not charge the usual markup and all this, as if I had purchased $10,000 worth of gear. His attitude was so refreshing and took me by surprise so I decided I would write some words that would give their future customers a glimpse into what kind of service they might get if they actually bought something from this store, Wow is all I can say, clark was great, I can't thank you enough.
law of humanity
Super Knowledgeable and efficient! Great to work with.
AH55