I recently moved to Washington state, owned a $2500 streaming music player and my remote control was lost. My player was worthless unless I could get another remote. I checked the distributor and Encore Audio/Video was listed as a dealer for The Cocktail Audio X40 that I owned. I spoke with Clark, a very concerned professional store employee who said that he would order me the two remotes that I wanted. After our initial talk, he even called me back with an additional question. Since he told me that in order to help out he would not charge the usual markup and all this, as if I had purchased $10,000 worth of gear. His attitude was so refreshing and took me by surprise so I decided I would write some words that would give their future customers a glimpse into what kind of service they might get if they actually bought something from this store, Wow is all I can say, clark was great, I can't thank you enough.

law of humanity