When it comes to home theater these guys are among the most knowledgeable guys in Portland. But, that's not why I love this place. Being an audiophile or a video geek is one thing, being a great business is another. Encore Audio / Video is both. Last week I went in looking for a $200 Audioquest Dragonfly DAC. They had been back ordered for several weeks. Proprietor Clark von Trotha went to his desk pulled out his own Dragonfly and offered it to me. A few weeks earlier I needed a subwoofer cable. Both Clark and Jeff Grove spent as much time with me and my $50 cable as they would have if I were buying $100K speakers. This is not because these guys hand nothing better to do. It is because they know that the $250 in purchases I have made in the past month have bought them a customer for life. They treated me with the same respect that they treat everyone who walks in the door. In doing so, they have guaranteed that when I buy my next system, whether it be with $2000 or $200,000, they will be the ones to sell it to me. That is because they respect every client and view us all as partners in our love of sound and images. I highly recommend Encore and I'm very glad I stumbled in.
- Steve Bilow